The Clients' Perspective

Cover of The Client's Perspective Report

The CBA commissioned unique research that used online discussion forums to ask individual and business clients from across Canada about what they expect from lawyers. The results are clear:  Today’s legal consumers don’t just want more for less, they demand value for their money – they want to know where, why and how it was spent; they want their issues taken care of in a timely manner; and they want a better-than 50/50 chance of winning.

And anyone who still thinks the power in the lawyer-client relationship rests with the former had best be quickly disabused of that notion. Law is no longer a seller’s market. The budget-conscious client will be satisfied, or will move his or her business elsewhere.

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Your Opinion

Your Opinion Is the billable hour dead?
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